Refund Policy

The Gift Basket Company takes great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. Before we ship out your order, we carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations. You may return new, unopened items sold and fulfilled by The Gift Basket Company within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Refunds are returned to the original payment method that was used.

 

 

Please contact us at (800) 893-6316 for complete instructions on how to return a product to us OR you can file a self-serve return here (Account Required).

 

You can also e-mail us directly at support@thegiftbasket.co along with your issue and order number. You must inform us in writing with the name, the order number, and the reason for the requested return, and we will arrange a return.

 

When we receive a return, your item is inspected. Please keep in mind when a refund is processed, it can take anywhere from 24-72 hours sometimes for it to process back to your card issuer/bank.

 

REFUNDS ARE NOT AVAILABLE IN THE FOLLOWING CIRCUMSTANCES:

 

  • CHANGE OF MIND - Where a customer has a "change of mind” after an order has been placed.
  • PERSONAL TASTES - Where personal taste differences occur.
  • NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is “not as described on our website” and/or we have substituted item(s) in a gift/gift basket that are in compliance with our substitution policy.
  • PERISHABLE FRUIT ITEMS & CHOCOLATE DIPPED STRAWBERRIES - When a customer does not pick same-day or next-day shipping for fruit, strawberries, chocolate-dipped strawberries, and other perishable items as these items are perishable and we do not recommend shipping options longer than next-day service. The customer recognizes that it had the option to choose same-day or next-day services and chose a different delivery option that is risky. The customer recognizes that we are not able to process a refund when the customer has made a risky delivery decision. In some cases, we may decide to ship chocolate truffles instead of chocolate dipped strawberries so that the product has a better chance of being delivered in a good condition. The customer agrees to this decision and will not request a refund when this substitution has occurred.
  • EVENTS BEYOND OUR CONTROL - For delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, car/vehicle accidents, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.
  • UNDELIVERABLE ITEMS - Once the item is in the carrier's possession, we will do our best to help you retrieve or locate your package. When gifts/gift baskets are undeliverable. If the intended recipient is not there to receive the package or incomplete or inaccurate address information was provided at the time the order was placed, we are not responsible for the loss of the packages or damages. Adult Signatures are required for wine baskets and an adult must always be present. In the case the item is undeliverable, the carrier will always leave a note or location on where to pickup the gift basket.
  • STOLEN ITEMS - When a delivery is stolen OR goes missing. If we have proof of delivery from any courier, the customer is not entitled to a refund. The customer is accepting the risk for lost and stolen gifts/gift baskets.