Return Policy

You may return new, unopened items sold and fulfilled by The Gift Basket Company within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Please contact us at (800) 893-6316 or contact us at support@thegiftbasket.co for complete instructions on how to return a product to us.

 

Please be mindful of the following details regarding returns:

 

Return Policy for Cancelled Orders
An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.

 

Return Policy for Free Shipping Items
For items that shipped for free, our shipping costs will be deducted from your store credit.

 

Return Policy for Perishable Items
If a perishable item is returned to us marked as “undeliverable” we cannot offer a store credit. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 10% discount on a replacement order.

 

Return Policy for Chocolate Dipped Products
If you are not completely satisfied with your purchase, give us a call and we will happily replace your order free of charge. Please note that we cannot be responsible for delivery address errors or unforeseen national situations or weather that cause delayed arrival/spoilage or incorrect handling/storage of the product after delivery.

 

Return Policy for Damaged Products

If a product arrives damaged or with items missing, please notify us within 2 days of delivery date. We would be happy to send you a replacement as soon as possible. The damaged gift will be returned at your expense.  Please keep in mind that missing items may have been substituted. If your package arrives broke and leakages are visible, please take a photo of the unopen box in the condition it arrived and if you choose to open it at your discretion, please be careful of the broken items inside. Please note, you will be opening the box at “your own risk” for we properly packed your gift and did not ship your gift in a damaged condition and not liable for any accidents that may occur. This rarely occurs for we have a 99% trouble free with shipping.